Darlington Building Society revamps onboarding with ieDigital solution

UK-based Darlington Building Society has announced the selection of a new onboarding system from ieDigital.

The lender has around £705 million under management

The building society says its new system will give members the chance to open accounts online in a “more streamlined way”.

It will also provide self-service options for mortgages as well as “enhanced security” with two-factor authentication.

The selection is part of an ongoing digital transformation at the lender.

“Enhancing our digital banking facilities for savings and mortgage customers […] positions the society for scalable growth,” says Darlington Building Society chief operating officer Chris Hunter.

“At the same time, it provides those of our members who want a digital service with the option to transact their way.

“The pandemic showed the importance of resilience and flexibility in how we serve members.”

Hunter says ieDigital “came top” when the society weighed all its criteria for a new system. He adds the vendor understands the market, and the system’s configurability “matched our vision”.

Founded in 1856, Darlington Building Society operates nine branches across County Durham and the northeast of England.

It holds assets of £705 million, and reported profit before tax of £700,000 in 2020, down from £1.8 million in 2019.

ieDigital, formerly known as Intelligent Environments, is led by CEO Jerry Young. Young, a former VP of EMEA at Fiserv and head of retail banking and insurance at Oracle, initiated a rebrand shortly after joining in 2018.

The firm signed a deal with UK commercial bank DF Capital in September to help power a new digital savings platform.